Comments on: HydroSurge Rapid Bath Cleans Your Pooch in 3 Minutes Flat

By: Helen

Helen — Tue, 02 Aug 2011 15:18:07 +0000

I love this system; however after a year, I am having problems with the product. I cannot open the case to put the shampoo in. Boo Hoo. Guess I have to spend more money on a new set, but at least the price is down to half what it was originally. It is still less expensive than taking to a groomer. I have three dogs. I do it all myself.

By: joe doro

joe doro — Thu, 30 Jun 2011 11:59:23 +0000

My solution to it not working after a year with the cartridge filling up with water is to just take the cartridge out when using just plain water and leave the switch on bathe. Then when I need soap I just put the cartridge back on.

And to make it easier I just leave the cover off.

Not the best solution but it continues to work and I use it nearly weekly on 2 terriers.

By: Ed

Ed — Wed, 11 May 2011 03:20:07 +0000

Hadthe same problem with the shampoo not coming out. I read Ashley’s advice about soaking it in warm water then running it with warm water (I did hot water). Anyway the shampoo is coming out. We are back in business! I love this thing when it works! I’ve been using it for almost a year. Hopefully Ashley’s quick fix works for everyone.

Thanks for the advice Ashley!

By: Ashley

Ashley — Tue, 19 Apr 2011 22:46:06 +0000

If you have an issue with the soap not working, you need to soak the unit. Sometimes, it will get gummed up, so letting it sit in a bucket of warm water, then running warm water throigh the unit will help clean it out.

I am a professional groomer. I’ve used the HydroSurge system in my job, and I LOVE the RapidBath!

By: Sandra Phillips

Sandra Phillips — Tue, 08 Feb 2011 03:38:42 +0000

I thought I was the only one that had the problem with the cartridge filling up with water and bursting open after a year of use! Guess not. I really loved it when I first got it and it worked great but can’t afford to replace it every year!

By: Eric

Eric — Sat, 22 Jan 2011 13:51:35 +0000

Worked great for a few month, then the soap stopped flowing. There is no way to clean out the valve mechanism; so, it cannot be salvaged. Based on previous commenters, I guess I won’t bother contacting the company.

By: shirlee

shirlee — Sun, 01 Aug 2010 23:19:06 +0000

I washed three golden retrievers with one cartridge and had a bit left over – they were clean and sparkly – I got mine at a pet expo event and only paid $30 for everything plus a towel and shampoo – With the issues expressed my solution will be to buy an extra one to have on hand just in case – well worth it when you figure the cost of a self service shampoo place or a groomer – I do rescue and think this is sent from doggie heaven! Won’t be without one ever again.

By: Loren

Loren — Thu, 08 Jul 2010 04:53:35 +0000

I had the exact problem as Bob and Lance. I like the rest loved this product when it worked but I will not be spending that much money on another product when the problem seems to be common. Hope you all love your washer while it lasts cause I can guarantee you’ll be back here complaining in a few months! hahaha

By: JC

JC — Sat, 29 May 2010 18:43:03 +0000

I LOVE, LOVE, LOVE it!!! I have 2 boxers and a pom. I can usually get all three dogs bathed with one cartridge of shampoo. I have one dog that has many allergies so I bought the hypo allergenic shampoo for use. Today was the first time I used that shampoo so I am watching carefully to see if it irritates him at all. It takes mere minutes to bathe and rinse them. I was skeptical of it at first but now would recommend it to everyone!! Good job, RapidBath for being what you promised to be!!

By: Lance

Lance — Fri, 02 Apr 2010 21:01:57 +0000

I had a similar problem as Bob described. Mine worked for a few months then the water started backing up into the shampoo cartridge when placed on rinse setting. The company replaced the unit and it worked for a bit over a year. I got it out today and the exact same problem occurred. It is a great product for bathing dogs, but for the amount of money charged, I would expect a longer lifespan.